Refund policy

At Black Mesa Rose LLC, your satisfaction is our top priority. Please review our return policy below:

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Important Notes:
Unfortunately, we cannot accept returns on sale items, discontinued items, clearance items or gift cards. These purchases are considered final sale and are not eligible for returns, refunds, or exchanges.

Refund Policy for Market Purchases

All purchases made at local vendor markets are considered final sale. This means that items bought at these events cannot be returned or exchanged. We appreciate your understanding and encourage you to thoroughly inspect your item of purchase.

Final Sale on All Merchandise

At Black Mesa Rose LLC., we take pride in providing high-quality, made to order merchandise. Due to the custom nature of these products, please note the following important aspects of our return policy for merchandise:

No Returns or Exchanges: All merchandise is considered final sale. We do not offer returns or exchanges on any merchandise items.

Made-to-Order: Each piece of merchandise is uniquely created at the time of your order, ensuring a product tailored to your preferences. 

Quality Assurance: We ensure that all merchandise is thoroughly inspected for quality before shipment, maintaining our high standards.

Customer Satisfaction: While we cannot accept returns of exchanges on merchandise, your satisfaction is important to us. If there are any issues with your order, please contact us at blackmesarose@gmail.com.

Thank you for choosing Black Mesa Rose LLC. If you have any questions, please don't hesitate to reach out to us. Your satisfaction is essential to us and were here to help.